Cannot log into document intelligence studio - says no active subscription when there is one.

Paul Beavers 20 Reputation points
2024-03-08T23:53:26.7266667+00:00

Yesterday, I was able to log into document intelligence studio and create and deploy models. Today when I went to log into document intelligence studio I get a message saying.

You don't have an Azure subscription under your current directory (Main Directory). Please go to the Azure portal to create a new subscription and then re-sign in to Document Intelligence Studio.

I did not change anything on my account.

"Main Directory" is associated to my one and only subscription.

Does this error message means something else? I need to demo this on Monday and am stuck.

Azure AI Document Intelligence
Azure AI Document Intelligence
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
1,343 questions
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  1. zxtd 25 Reputation points
    2024-03-09T09:42:33.28+00:00

    After constant trying, I found a way to solve this problem. In the subscription rights management system, add a new access account to the subscription that needs access. Then when using Document Intelligence Studio, log in with the newly assigned account and you can use it.

    1 person found this answer helpful.

  2. Konstantinos Passadis 17,286 Reputation points
    2024-03-09T03:45:08.1166667+00:00

    Hello @Paul Beavers

    Welcome to Microsoft QnA!

    Please verify that you login to :

    https://documentintelligence.ai.azure.com

    On the upper right gearbox select settings and verify that you have the Directory Selected and the correct subscription

    Try to clear cache and browser data , or try from private window

    Kindly let us know


    I hope this helps!

    Kindly mark the answer as Accepted and Upvote in case it helped!

    Regards


  3. romungi-MSFT 41,861 Reputation points Microsoft Employee
    2024-03-12T10:01:50.1033333+00:00

    @Paul Beavers saurabh baranwal Kim Kauppinen zxtd MG ORose Apologies for the inconvenience caused. It looks like the issue is due to a recent change and we can now confirm a fix is now rolled out to the studio. Could you please clear your cache of your browser and try to login to the studio? You should see the same behavior as before the issue, please ensure you have the right resource and directory mapped in your settings to view the correct resource related information. Thanks!!

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