You don't have an Azure subscription under your current directory (Default Directory). Please go to the Azure portal to create a new subscription and then re-sign in to Document Intelligence Studio.

saurabh baranwal 25

I have a free tria subscription and using default directory.

Suddenly I have started getting this error.

Have tried to clear the cache browser history etc.

Unable to switch directory because this is the only one I have.There is no other directory

You don't have an Azure subscription under your current directory (Default Directory). Please go to the Azure portal to create a new subscription and then re-sign in to Document Intelligence Studio.

MG 5 Reputation points

2024-03-09T07:49:07.86+00:00

same her .. since yesterday .. tryed out new Account .. same error
ORose 0 Reputation points

2024-03-09T07:50:11.11+00:00

I have the same issue. I've tried a new browser, incognito mode, and a completely new laptop. All give the same issue. I can still use the API to get to my models inside the studio, but cannot access the studio. Please can you fix this Microsoft?

I did notice that if I use my work account subscription I can get into the studio. The issue seems to be only when I'm trying to use my personal account - it seems to log in without a subscription associated.
Kim Kauppinen 30 Reputation points

2024-03-09T09:09:05.0966667+00:00

Same issue here. I have just the Default Directory and it is the same ID as on Azure Portal. I have subscription that is under that directory. I have Resource groups on 2 different locations. I have A Document Intelligence and multi-service.

Still says the same error. "Welcome to Document Intelligence Studio You don't have an Azure subscription under your current directory (Default Directory)"
Ram Gajjala 0 Reputation points

2024-03-09T09:51:09.0433333+00:00

Same issue with me also.
duc anh 0 Reputation points

2024-03-09T11:35:51.35+00:00

same issue
Naoki Nishimura 0 Reputation points

2024-03-09T12:04:44.4433333+00:00

I have the same issue too. And I don't have multiple Directories to switch.
Hans 55 Reputation points

2024-03-09T14:10:36.03+00:00

We have the same issue, since yesterday.
Wolfr 20 Reputation points

2024-03-11T14:13:52.73+00:00

Same issue, breaking the ability to use Document Intelligence Studio
JL 0 Reputation points

2024-03-12T01:48:04.3666667+00:00

Same issue here. Any update from Microsoft? Cannot access all custom build models for now!
romungi-MSFT 46,831 Reputation points Microsoft Employee

2024-03-14T05:07:35.2566667+00:00

@saurabh baranwal It would be great if you could confirm and accept the answer if the portal works as expected for you. Thanks!!

2 answers

zxtd 30 Reputation points

2024-03-09T09:57:33.9166667+00:00

After verification, I found that the reason for this problem was that after the system was updated, the Directory used by Studio needed to be manually switched and submitted before it could be used. If you encounter this problem, make sure that the account you log in to the Studio system has the permission to manage multiple Directories, and then make a switch in the settings page to use it normally.
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3 people found this answer helpful.
Hans 55 Reputation points

2024-03-09T14:10:17.0566667+00:00

We only have one Default Directory and it is active. Still, it shows the error. Given the numerous feedbacks, it may be an internal error at Azure?

Kim Kauppinen 30 Reputation points

2024-03-09T14:22:57.6833333+00:00

Hans, you need to make a new Directory. Then switch to that directory and then back to your Default Directory.

Hans 55 Reputation points

2024-03-09T14:31:11.0433333+00:00

Thanks Kim! Are directories = tenants (=entra IDs)? I cannot find an FAQ to create one.

EDIT: Found it, but now it says "Customers must own a paid license to create Microsoft Entra Workforce tenant.". We have a pay-as-go-you plan. What a horrible dev experience :(

Kim Kauppinen 30 Reputation points

2024-03-09T14:33:58.32+00:00

Hans

1.Go to azure portal and search for "Microsoft Entra ID".

2.Then select "Manage tenants".

3.click "create" and wait so it is created.

4.now you can go to documentintelligence

5.switch to the new directory and then switch back to the original directory.

Kim Kauppinen 30 Reputation points

2024-03-09T14:42:38.1366667+00:00

Hans

EDIT: Found it, but now it says "Customers must own a paid license to create Microsoft Entra Workforce tenant.". We have a pay-as-go-you plan. What a horrible dev experience :(

I used the "Azure AD B2C". Also using a pay-as-go-you plan.

Hans 55 Reputation points

2024-03-09T14:50:17.5666667+00:00

Wow, thank you. What a horrible experience..So I create a new AD B2C directory, switched to that, switched back to the old one and tada, it works!

ORose 0 Reputation points

2024-03-09T22:01:05.75+00:00

Hi Kim,

Thank you so much! This worked for me too. For anyone else who might be reading this - in the steps above you actually need to be IN the document intelligence studio, not just the resource. It does say it in the screenshot but worth pointing out - it took me a few mins to realise that.

I didn't realise we all had second jobs as Microsoft QA testers. This is really a poor show Microsoft - we are paying you money for this service.

Hans 55 Reputation points

2024-03-10T09:29:06.6166667+00:00

It seems like the service is still broken, as soon as you access the studio link directly. After switching it off and to the directory again, it works until opened again from the link directly. Clearly an Azure bug that must have come lately, probably in their last release.

xelber 0 Reputation points

2024-03-11T03:49:53.44+00:00

Poor developer experience, unfortunately. Can the dummy directory that needs to be created to augment a switch be deleted?

Naoki Nishimura 0 Reputation points

2024-03-11T11:12:29.93+00:00

Same issue in Language Studio.

And couldn't solve by this method.
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romungi-MSFT 46,831 Reputation points Microsoft Employee

2024-03-12T10:06:20.36+00:00

@saurabh baranwal MG xelber Hans ORose Kim Kauppinen zxtd Wolfr JL duc anh Ram Gajjala N N Apologies for the inconvenience caused. It looks like the issue is due to a recent change and we can now confirm a fix is now rolled out to the studio. Could you please clear your cache of your browser and try to login to the studio? You should see the same behavior as before the issue, please ensure you have the right resource and directory mapped in your settings to view the correct resource related information. Thanks!!

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
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2 people found this answer helpful.
Hans 55 Reputation points

2024-03-12T10:56:38.0533333+00:00

It now works, thank you!
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You don't have an Azure subscription under your current directory (Default Directory). Please go to the Azure portal to create a new subscription and then re-sign in to Document Intelligence Studio.

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