Incorrect billing

Jim Schalesky 0 Reputation points
2024-03-10T21:17:50.25+00:00

I need someone to help please. I am getting billed for service that I don't have or want. It is a small bill but it should not be happening. I can't find a way to contact Microsoft for help.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. SadiqhAhmed-MSFT 36,881 Reputation points Microsoft Employee
    2024-03-11T19:52:09.7+00:00

    Hello @Jim Schalesky Thank you for contacting us on Microsoft Q&A platform. Happy to help!

    From the information you provided, I understand that you are being billed for the service that is not in use. If you are sure that the service was not opted by you or was not in use before, you can reach out to Azure billing team to perform billing validation of your Azure account and post that if you are eligible, they will initiate refund for the same.

    Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

    Steps to file a refund request:
    User's image

    FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

    https://azure.microsoft.com/en-us/support/plans/

    Hope this helps. Feel free to reply if you have any questions or need assistance!


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