Cannot sign into the authenticator app

Matthew Petersen 20 Reputation points
2024-03-11T11:04:24.3466667+00:00

The issue is that I cannot log into my university account because it requires me to verify my account with the authenticator app, but I cannot verify with the app because I cannot even log into into the app due to the authentication app also asking for verification from the "authentication app".

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Vinodh247-1375 10,856 Reputation points
    2024-03-29T11:00:11.3966667+00:00

    Thanks for reaching out to Microsoft Q&A.

    Have you configured a backup for this earlier? if so, you can restore it without any issues. If not, you will have to reach out to your IT admin/support team to reset your MFA and then with the new security code try to re-add the account.

    Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.

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