Hi, I am trying to update my profile photo in MS Teams and as soon as the photo is uploaded it's blurry. However, the original photo is clear. I have read other articles and I have tried the following: adjusting the DPI resizing the photo updating the photo via the M365 profile (web) using MS Teams mobile app to upload photo using MS Teams desktop app I have had no luck at all. Is this a known MS issue and there is no fix? Can someone please assist me with this Cheers, Tariq

Hi @ Tariq If you want to upload an image to Teams as your profile photo, the image needs to be smaller than 4MB. Based on your description, the problem may be that the resolution of the image may be too high to be used as a profile picture. Try uploading that copy as your profile picture or lowering the image resolution to see if it's clearer. According to feedback from forum users, .png images may be clearer than jpg, please try changing the image format to .png. ********************************************************************************************************* If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. *********************************************************************************************************

How to fix Microsoft Teams profile photo being blurry?

Tariq 65

Hi,

I am trying to update my profile photo in MS Teams and as soon as the photo is uploaded it's blurry. However, the original photo is clear. I have read other articles and I have tried the following:

adjusting the DPI
resizing the photo
updating the photo via the M365 profile (web)
using MS Teams mobile app to upload photo
using MS Teams desktop app

I have had no luck at all. Is this a known MS issue and there is no fix? Can someone please assist me with this

Cheers,
Tariq

Stefania 30 Reputation points

2024-05-16T04:21:05.99+00:00

Hi,

I am having the same problem, and my photo is also less than 4mb and is saved as png. it's clear but blurry in outlook and teams.
Tariq 65 Reputation points

2024-05-16T23:21:49.61+00:00

It's been 2 months since I posted this issue and still no solution. I think this is a known MS issue and my guess is that MS lowers the photo resolution when it gets uploaded even though the actual photo quality is clear.
Lennart Jabben 0 Reputation points

2024-08-27T07:57:08.7533333+00:00

I am shooting the pictures of my whole company and this problem bothers me a lot. I put very much work into the profile pictures, only to end up with some blurry looking mush like we live in 1995. And like that is not enough, of course all of the employees think it is my fault. Could this issue please, please be fixed?
Chris Peterson 5 Reputation points

2024-10-07T14:51:25.82+00:00

Same. Ours is grainy instead of blurry. Also under 4MB.
Chris Peterson 5 Reputation points

2024-10-22T13:00:11.44+00:00

Once we made the image a square, it worked perfectly. Anything else we did just looked terrible.
Rosemary Thompson 0 Reputation points

2025-01-07T15:55:04.0766667+00:00

I'm having the same issue - no matter what the resolution is the image is immediately blurry and pixelated once uploaded. Last one I uploaded is 648x648 96 dpi, made no difference.

1 answer

LiweiTian-MSFT 24,000 Reputation points Microsoft Vendor

2024-03-12T02:03:24.3366667+00:00

Hi @Tariq

If you want to upload an image to Teams as your profile photo, the image needs to be smaller than 4MB.

Based on your description, the problem may be that the resolution of the image may be too high to be used as a profile picture. Try uploading that copy as your profile picture or lowering the image resolution to see if it's clearer.

According to feedback from forum users, .png images may be clearer than jpg, please try changing the image format to .png.

********************************************************************************************************* If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. *********************************************************************************************************
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Tariq 65 Reputation points

2024-03-13T04:57:49.87+00:00

Hi @LiweiTian-MSFT

The image size is 1.35MB and type is .jpeg. In this case since the image size is less than 4MB, are you able to confirm what the issue might be? I have also tried uploading a .png file but no luck. I can send a copy of the photo via private message if you would like to investigate further.

Thanks for your help.

Cheers,
Tariq

LiweiTian-MSFT 24,000 Reputation points Microsoft Vendor

2024-03-13T08:53:51.5966667+00:00

Hi @Tariq

We will conduct further research and testing on your problem, and if there is a better solution, we will contact you as soon as possible. Thank you for your understanding and support.

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Nesibe KADAYIFÇI 5 Reputation points

2024-10-22T11:33:05.81+00:00

I'm looking forward for the solution too...

Natalie Novoa 10 Reputation points

2024-10-22T16:05:11.6766667+00:00

I'm looking forward for the solution too...and I also made all the things with pixels, size, png...still blurry.
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How to fix Microsoft Teams profile photo being blurry?

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