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Hello,
Recently in our company, one of the users reported that Microsoft Word automatically opens in Safe mode; We did all the below troubleshooting but the issue still remains:
Fully uninstalled the O365 apps from the computer using the Microsoft Sara Tool and re-installed the Office apps Renamed the Normal.dotm Cleared the Word profile from the %appdata% Removed all the add-ins from the Word application
We also replaced the laptop but it occurs on the new laptop too. Not sure if the Word startup mode is configured to Safe Mode somewhere in her O365 Profile but I am unable to find out.
My hands are out of scope which is why I am posting this questions here to see if I can get some help to resolve the issue.
What method is being used to start Word?
I am assuming that the user is not holding down the Control key when starting Word.
Hello Charles,
We use double click on the icon, also tried from the start menu and running windord.exe from run but issue remains.
Hello Charles, we tried double clicking on the icon, opening it from Start menu, and open using winword.exe using Run but no luck.
I have double check and user did not hold down the Ctrl key on the keyboard when open the Work application.
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Closing Word, deleting the key HKCU\Software\Microsoft\Office\16.0\Word in the registry will resolve the issue. Still not clear on what exactly is causing the issue, need to spend some more time on this, but that will get around the issue immediately.
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This worked wonders!
Does Word force Safe mode or does the program suggest Safe mode on startup?
If it is a suggestion, what happens if the user says no?
Hello Stefan, it automatically forces Word to start on the Safe mode.
Hello Stefan, it automatically forces Word to start on the Safe mode.
See https://learn.microsoft.com/en-us/office/troubleshoot/word/issues-when-start-or-use-word.
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Hi,
Please check whether a clean boot in Windows is helpful.
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No, we provided the user brand new computer and it worked for some weeks but issue re-occurs again.
I suggest you open a ticket to Microsoft support. They may use Process Monitor to track the activity of Word or use other tools to analyze this issue.
Thanks for your understanding.
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Hi, did you get any updates on this issue? Also having the same issue with a user where we've given a new computer but safe mode will still be forced.