Migrate RDS CALs

Question

Hi,

We have a Windows Server 2012 that act RDP servers, but the physical machine was dead recently. So, I have to migrate RD licensing to a new Server.

I found the below guide, it looks very easy,

https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/migrate-rds-cals?source=recommendations

However, it will pop-up a warning: "The license code is not recognized. Ensure that you have entered the correct license code."

Then, I try to follow web browser way, the first step is "On the Obtain Client License Key Pack page". Where is this page and link?

What should I do?

Answer 1

Hello,

MS has a specific team to help you on this, you can use this link to receive the number in your region:

https://learn.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc754874(v=ws.11)

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Answer 2

You can do this by contacting Microsoft via phone

https://learn.microsoft.com/en-us/troubleshoot/windows-server/remote/move-terminal-services-client-access-licenses

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hth
Marcin