Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,629 questions
MFA AND SSPR Migration
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Samuel Opoku
0
Reputation points
Hello guys! recently i tried to migrate our MFA AND SSPR legacy policies to the New Authentication Policy. I followed all the procedure from the documentation. After completing the migration, a few users were stuck in a loop when registering for MFA. We tried several times and ultimately had to rollback this migration before the user was able to register for MFA. Please I am looking for possible answers to this looping issue. Thanks everyone!
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Givary-MSFT 30,931 Reputation points Microsoft Employee2024-03-12T10:21:23.14+00:00 @Samuel Opoku Apologies you had issues with the migration, due to users unable to register for MFA (in loop) after migrating to authentication policy.
To begin with would review Authentication methods policy whether it has been configured correctly or not.
Also, have you reviewed the sign in logs at the time of issue to investigate it further? Any specific pattern of users who experienced this issue?
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