Automatic Screenshot not taking screenshots while connected to windows VPN

Gowtham A 0 Reputation points
2024-03-13T10:42:24.4+00:00

I'll enable automatic screenshot for the domain users, but automatic screenshot feature is not working when users are connected to the Windows VPN.

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  1. glebgreenspan 1,290 Reputation points
    2024-03-13T12:35:23.7366667+00:00

    Hello Gowtham

    If the automatic screenshot feature is not working for domain users when they are connected to the Windows VPN, there could be several factors causing this issue. Here are some troubleshooting steps you can follow:

    1.     Network Configuration: Verify that the VPN configuration allows for the necessary network traffic to pass through, including the communication required for the automatic screenshot feature. Check that there are no restrictions on outbound connections or firewall rules blocking the required communication.

    2.     VPN Client Settings: Review the settings of the VPN client being used by the domain users. Ensure that it is not blocking any specific applications or network traffic that could be affecting the automatic screenshot feature.

    3.     Antivirus or Security Software: Some security software or antivirus programs may interfere with the automatic screenshot feature. Check if any security software on the user's device is blocking or interfering with the functionality.

    4.     Client Configuration: Verify that the client devices have the necessary permissions and settings to capture screenshots automatically. Check the device policies, user permissions, and any group policies that could be impacting the feature.

    5.     VPN Software Compatibility: Confirm whether the VPN software being used is compatible with the automatic screenshot feature. Check for any known compatibility issues or required configurations for the feature to work correctly over a VPN connection.

    6.     Logs and Diagnostics: Review logs or diagnostic information to identify any error messages or issues related to the automatic screenshot feature when users are connected to the VPN. This can help pinpoint the exact cause of the problem.

    7.     Testing: Test the automatic screenshot feature on a device connected to the VPN while monitoring network traffic and system behavior. This can help in identifying any anomalies or issues that arise when the feature is activated.

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  2. Simon Ren-MSFT 30,341 Reputation points Microsoft Vendor
    2024-03-14T02:21:09.94+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    May we know how do you configure automatic screenshot? Is the screenshot automatically saved to the Screenshots folder inside the Pictures when connect VPN and you press the Windows Key + the Screenshot key on your keyboard?

    Thanks for your time. Have a nice day!

    Best regards,

    Simon

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  3. Ian Xue (Shanghai Wicresoft Co., Ltd.) 29,891 Reputation points Microsoft Vendor
    2024-03-18T10:24:41.0466667+00:00

    Hi Gowtham A,

    Thanks for your post. Before moving on, can I know if the automatic screenshot means using the PrtScn button to open screen snipping under Print Screen Shortcut? If so, it is suggested that check with VPN vendor to see if there is any conflict or the known issue with the following policy.

    Also, here is GPO that will disable the print screen and disable the snipping tool. Nothing to remap the print screen button. You can try the below Registry and see if that helps

    HKEY_CURRENT_USER\Control Panel\Keyboard

    PrintScreenKeyForSnippingEnabled DWORD

    0 = Off

    1 = On

    Make a GPO registry entry for the above and see if that helps.

    Best Regards,

    Ian Xue

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