Thanks for reaching out to Microsoft Q&A.
Have you configured a backup for this earlier? if so, you can restore it without any issues. If not, you will have to reach out to your IT admin/support team to reset your MFA and then with the new security code try to re-add the account.
Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.
New phone doesn't have broken phones authenticator codes
Armand Cruz
30
Reputation points
I broke my pixel 3xl screen and can't use it whatsoever I went and bought a pixel 7. All my apps and photos etc recovered but when I logged into my authenticator app it doesn't have any of my accounts registered I had one for work several for crypto exchanges etc and now I can't log into any of them because they all require 2fa codes from my authenticator app.
Accepted answer
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Vinodh247 27,951 Reputation points MVP
2024-03-14T07:35:02.4666667+00:00
1 additional answer
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Luis Davila 0 Reputation points
2024-03-14T13:53:53.1633333+00:00 I ran into the same issue. Any help will be appreciated