New phone doesn't have broken phones authenticator codes

Armand Cruz 30 Reputation points
2024-03-13T22:26:01.0266667+00:00

I broke my pixel 3xl screen and can't use it whatsoever I went and bought a pixel 7. All my apps and photos etc recovered but when I logged into my authenticator app it doesn't have any of my accounts registered I had one for work several for crypto exchanges etc and now I can't log into any of them because they all require 2fa codes from my authenticator app.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Vinodh247-1375 10,856 Reputation points
    2024-03-14T07:35:02.4666667+00:00
    Thanks for reaching out to Microsoft Q&A.
    
    Have you configured a backup for this earlier? if so, you can restore it without any issues. If not, you will have to reach out to your IT admin/support team to reset your MFA and then with the new security code try to re-add the account. 
    
    Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.
    

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  1. Luis Davila 0 Reputation points
    2024-03-14T13:53:53.1633333+00:00

    I ran into the same issue. Any help will be appreciated

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