Error Code: 500121

Messias Intimane 20 Reputation points

Good day,

I'm a UNISA student and we use authenticator to access mylife email and my modules site, I have been struggling with authenticator, whenever I try to access mylife email it says I should authenticate and it gives me a two digit number to introduce on my authenticator but my authenticator also does the same thing(it gives me two digit number instead of giving me a space to introduce the numbers given on mylife or modules site.

I cant access my studies neither my emails and I cant also reset anything because I cannot access mylife emails, that means I cannot reset anything.

Is there a way I can go pass this?

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Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Vinodh247-1375 10,861 Reputation points

    Thanks for reaching out to Microsoft Q&A.

    Since you cannot reset by yourself, I would suggest you reach out to your IT admin/support team to reset your MFA and then with the new security code try to re-add the account.

    Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.

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