Bing Custom Search Valid Subscription Key Issue

Wildner Designer 0 Reputation points
2024-03-14T08:10:29.75+00:00

Hello,

we have been using Bing Custom Search with the Hosted UI for 6+ months on a website via the Free plan. It runs without any problems.

Without changing anything in any setting, the embedded search in the website stopped working 2 days ago. The error message appears: Unable to execute your query. Ensure that a valid subscription key has been set up for your instance.

But the subscription key still fits and nothing has been changed. The error message also appears in the preview of the Hosted UI at customsearch.ai.

What could be the reason?

Many thanks in advance for help!

Bing Custom Search
Bing Custom Search
An easy-to-use, ad-free, commercial-grade search tool that lets you deliver the results you want.
78 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. YutongTie-MSFT 46,986 Reputation points
    2024-03-15T03:36:49.0633333+00:00

    @Wildner Designer

    Thanks for reaching out to us, we are happy to help you resolve this subscription issue.

    Could you please share your subscription ID to me in the private message so that I can check on the backend to see any issue going on?

    I hope this helps.

    Regards,

    Yutong

    -Please kindly accept the answer if you feel helpful to support the community, thanks a lot.

    0 comments