Unable to see Device lists both inside Azure and the Intune Portal

Anirban Guha Majumdar 45 Reputation points

Hello Team,

In my test tenant, whenever I am logging to the Azure portal, I can see that the below mentioned entries are grayed out.

Although I have Global Administrator role.

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Since the option is grayed out in Azure portal, I thought to check the "Devices" from the Intune portal.

Intune Portal also shows similar error that "Something went wrong".

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Could you please help ?


Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,324 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,457 questions
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Accepted answer
  1. ZhoumingDuan-MSFT 7,750 Reputation points Microsoft Vendor

    @Anirban Guha Majumdar,Thanks for posting in Q&A.

    Please check whether the sign-in information is correct and try to logout and login with the correct message.

    If the error still exists, it may relate the background of Intune, it is suggested that you open an online case to get more help.


    Thanks for your understanding.

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