How to fix microsoft word - new documents open with a blank page that is not white

Lachlan Aquilina 20 Reputation points

Screenshot 2024-03-14 at 6.14.46 pm

I have recently bought a new macbook and a new microsoft subscription.

When redeeming the microsoft subscription on the laptop, it identifies that I have also bought a previous subscription in 2022 (that I use on a separate tablet). When I go to open microsoft word, it advises me to choose one of the subscriptions, but they are the same subscription, so I have no idea which is the new one and which is the old one, so I pick one and I can see that I have immediate access to documents from my tablet (so I suppose I picked the old one). The problem is that when I open a new blank document, it comes up as truly blank (no white background - see screenshot).

Is this problem because of the two subscriptions and choosing the one that is attached to my tablet? Or is it some other issue?

How do I fix this?

A family of Microsoft word processing software products for creating web, email, and print documents.
652 questions
Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
891 questions
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Accepted answer
  1. Jiajing Hua-MFST 4,440 Reputation points Microsoft Vendor

    Hi @Lachlan Aquilina

    It look like the dark mode is enabled.

    Please go to Word > Preferences > General > Personalize and select Turn off Dark Mode

    For more, please refer to:

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    1 person found this answer helpful.

1 additional answer

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  1. Olaf Helper 40,576 Reputation points

    When you open a new document, then it is a copy of the template "Normal.dotm", so I guess your template is mixed up.

    See MS Support:

    => Change other default settings in the Normal template