Email Show Delayed in O365

Question

why do i get this when i do a message trace? the email status shows "GETTING STATUS" and it comes up not delivered. why does this happen and how can I remedy this situation?

Answer 1

Hi @Lester

Welcome to our forum!

To better research, please provide more details about this case:

What is your account type? A Microsoft 365 account?

Does the problem occur only in the Outlook desktop client? Please check if you can send an email on OWA.

The “GETTING STATUS” message in a message trace typically indicates that the system is still trying to retrieve the delivery status of the email. This can occur due to various reasons, such as delays in the email server’s processing, connectivity issues with the recipient’s server, or filtering systems that are holding the email for review.

Here are some steps you can take to remedy the situation:

1. Check your network and connection: Sometimes, these issues resolve themselves without any intervention, especially if it’s a temporary connectivity or server issue.
2. Check for Non-Delivery Reports (NDRs): If the email fails to deliver, the system should eventually generate an NDR that provides more details on the cause of the issue.
3. Review Email Policies: Ensure that your email policies and configurations are not causing the delay or blocking the delivery.

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