this notification pops up when I try to create a support request at azure support

Abdelrahman kamal 0 Reputation points
2024-03-15T04:09:55.34+00:00

hello I recently closed and reopened my account because I couldn't get Azure 100$ free credits for students despite signing in with my GitHub account that has GitHub student pack, so after closing my account I reopened it again and tried to contact Azure support but this notification pops up when I try to create a support request at azure support Experiencing authentication issues

The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2024-03-15 03:55:43Z]: AADSTS50020: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 8fd3fb39-7384-4249-b62e-e0b43dcd0800 Correlation ID: 0def64c7-55ef-42f1-9a90-6beab82f082e Timestamp: 2024-03-15 03:55:43Z - Correlation ID: 0def64c7-55ef-42f1-9a90-6beab82f082e - Trace ID: 8fd3fb39-7384-4249-b62e-e0b43dcd0800

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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