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Hi Team,
We are currently facing an issue where we are receiving emails with the same ID from the API. This is leading to missed captures through our request since there are two different emails received with identical IDs. The ID is crucial for us to distinguish between unique emails.
We kindly request your assistance in resolving this scenario to ensure the accurate capturing and storage of emails without any duplication. Your prompt attention to this matter is highly appreciated.
Example ID we receive in the API response highlighted in bold:
{
"@odata.etag": "W/"CQAAABYAAACSfMzaqyWjQalHSlfhEdKGAAUfklg9"",
"id": "AAMkAGRkNjc0NzUzLWUwZTgtNDYzYy04MmVjLTA3YjVlMzU1YjA0MgBGAAAAAACFjOkrM98TSoI-VaEXxqZLBwCSfMzaqyWjQalHSlfhEdKGAATa7CZmAACSfMzaqyWjQalHSlfhEdKGAAUgcrVtAAA=",
"receivedDateTime": "2024-02-22T01:43:11Z",
"subject": "ApexOne - Import & Export Branded Mobile Phones & Original Accessories",
"isRead": true,
"from": {
"emailAddress": {
"name": "MobileSources.Net",
"address": "*** Email address is removed for privacy ***"
}
}
},
Shivam
We are not invoking any third-party APIs. Instead, we are directly accessing the Outlook API using the base URL https://graph.microsoft.com and constructing the URL as follows:
URL = $"/{APIVersion}/me/mailFolders/{MailboxId}/messages?$top={BatchSize}&$skip={skip}&$expand=attachments";
This approach ensures direct communication with the Outlook API without involving any intermediate third-party services.
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We experienced this today as well.
Are you sure the IDs are exactly the same? The Message ID is case-sensitive.
As we saved the message ID in our database, we would experience issues when we got two message ID's that appeared similar except 1 character that was lower case rather than upper case.
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We found it useful. ID is case sensitive
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Hi Shivam Singh
How did you receive these message ids, is that from 3rd party service/app? Usually, a message ID cannot be duplicated. I would suggest retrieving the message using message/{id} api using graph explorer or similar method. Then, you could determine the exact message that this ID corresponds to
We are not invoking any third-party APIs. Instead, we are directly accessing the Outlook API using the base URL https://graph.microsoft.com and constructing the URL as follows:
URL = $"/{APIVersion}/me/mailFolders/{MailboxId}/messages?$top={BatchSize}&$skip={skip}&$expand=attachments";
This approach ensures direct communication with the Outlook API without involving any intermediate third-party services.
Please help
Hi Shivam
what did you get when you execute https://graph.microsoft.com/me/messages/{id} ?here id is a duplicate id
While executing https://graph.microsoft.com/me/messages/{id}we are receiving details of only one ID.
Hello Shivam,
Did you manage to fix the issue?
It could be related to the case sensitivity of the IDs, as Henrik Bayer suggested in this thread. Especially the last few characters of the IDs might differ depending on the case.
If the issue persists, I recommend you to open a support ticket for further investigation.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 23%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
I can confirm the issue. We also access the Graph API directly and parse the JSON ourselves. I noticed that there were missing mails in our system. I then looked at the result manually using Postman and found that two completely different mails from the inbox have the exact same ID.
A special aspect: We set the value IdType="ImmutableId" for the "Prefer" field in the header of our request - maybe the problem is in the function.
The problem does not occur often - so far I have only noticed two mails with the same ID.
Please help me too if you get a solution to this
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