28,658 questions
shouldn't you ask their support?
https://help.zscaler.com/contact-support
Logs related to Zscaler Client connector
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 63%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Boopathi S
3,806
Reputation points
Hello,
There is an application called zscaler client connector.
Does any of the event viewer logs records the activity of zscaler client connector application logs.
Windows for business | Windows Client for IT Pros | User experience | Other
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 15%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
doitsecurity 5 Reputation points2024-03-17T16:35:34.9633333+00:00 Hello, @Boopathi S No, the Zscaler Client Connector logs are always saved in the Zscaler Client Connector installation directory. This is usually managed by the Zscaler admin to allow non-admin users to retrieve this information. In other cases, the logs can be fetched remotely and sent by email. However, fetching the data remotely requires you, as the admin, to configure a verified email, such as a distribution list or a user’s email, for the logs to be sent to. One downside of fetching data remotely is that the Zscaler system now encrypts the data, so you would need to open a support ticket to have the logs decrypted if you weren’t able to export the logs directly from the user’s computer. To export the logs directly, open the Zscaler Client Connector, click on ‘More,’ and under the troubleshooting section, you should see an option to ‘Export Logs.’
Let us know if you have further questions.
Zscaler SME | PS
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Boopathi S 3,806 Reputation points
2024-03-18T06:41:44.11+00:00 @doitsecurity
Thanks for the reply.
There are user login to Windows 11 device after Autopilot PreProvisining completed for the first time.
Zscaler client version App version is 4.2.0.217
Zscaler is launched at startup with below message.
It logins after 4 minutes automatically
Please let me know how to find the reason for above message?
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doitsecurity 5 Reputation points
2024-03-18T06:57:53.52+00:00 What method of Autopilot deployment are you using to install Zscaler, and have you modified the ZCC installer package for deployment?
Zscaler SME | PS
DOIT Secuity -
Boopathi S 3,806 Reputation points
2024-03-18T09:47:12.58+00:00 Hello,
Thanks again.
it is a win32 app.
Also issue is spefific to particular site [Location] and not reported in other location.
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2 answers
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EckiS 916 Reputation points2024-03-16T09:47:28.7666667+00:00 -
EckiS 916 Reputation points
2024-03-16T09:48:36.0733333+00:00 You should ask their support:
https://help.zscaler.com/contact-support-
Boopathi S 3,806 Reputation points
2024-03-16T11:23:32.9833333+00:00 I did posted. Team who manages keep saying that it is Windows Operating system issue
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