Lost MFA code

jenny chan 20 Reputation points

I set up the MFA code with the microsoft authenticator app for another application and recently I accidentally deleted the app off of my phone. I did not have it backed up therefore no longer have access to my 6 digits authentication code. I am able to verify my identity however possible. Would you be able to help me recover it?

10:22 AM - Sent

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Andreas Baumgarten 94,711 Reputation points MVP

    Hi @jenny chan ,

    first of all: If you deleted the Authenticator app without any backup there is no option to recover the MFA codes.

    You didn't mention/name the "another application". To reset/recover the MFA code/option you have to follow the "other application" vendor's process to reset/recover the MFA code.

    The Microsoft Authenticator app works as a "number generator" only and the management of the MFA is handled/processed by the vendor of the "other application".

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


    Andreas Baumgarten

    1 person found this answer helpful.

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