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Recently, my cellphone experienced problems and I returned it to factory settings. But I forgot to back up and change the settings in the Microsoft business account. In the end I couldn't log in to my account, because it asked for verification from the Authenticator app. Can anyone help me a way to sign in to my account, please?
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Hi @Haris Wahyu A
If it's not possible to use a backup to restore Authenticator configuration on your phone , unfortunately , the only solution is to ask your administrator to reset your MFA registration for your Azure account.
Please don't forget to accept helpful answer