Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,385 questions
I am signed in to Micrsoft Edge and it shows that the Sync is On, however when I click on it, it says "We've encountered an issue verifying your account". This issue is only happening on iOS (iPhone and iPad) and is working fine Mac.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 63%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
BISWAJIT GHOSH
5
Reputation points
I am signed in to Micrsoft Edge and it shows that the Sync is On, however when I click on it, it says "We've encountered an issue verifying your account". This issue is only happening on iOS (iPhone and iPad) and is working fine Mac. It then takes me to enter the two factor authentication. All other services using SSO works fine.
Microsoft Edge
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 52%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jinxin Wang (Shanghai Wicresoft Co Ltd) 2,185 Reputation points Microsoft Vendor2024-03-19T09:42:31.94+00:00 Hi @BISWAJIT GHOSH，
After entering the two-factor authentication, did the error disappear and can you log in normally? What type of account do you use to log in to Edge? Please provide me with specific error information and screenshots.
Best Regards,
Jinxin Wang
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