Button with hyperlink gets truncated from the email body containing 63000 characters.

Nupur Chowdhury 0

Hi,

For Microsoft® Outlook® for Microsoft 365 MSO (Version 2401 Build 16.0.17231.20290) 64-bit. When an email body has near about 63000 characters, a button with hyperlink added at the bottom of the email body gets clipped off and is invisible. However this issue is not replicating in the new Outlook and is working fine there.

Outlook has a limitation where it stops processing the HTML of an email after a certain point where the character limit exceeds 53000 ("Clip Limit" or "Maximum Displayable Email Body Size).

I have added my email template for reference.

The "View Request" button is visible in all browsers along with new outlook. Only in Old outlook this button is not visible.

Can you provide a fix for the same?

SokiGuo-MSFT 25,751 Reputation points Microsoft Vendor

2024-03-20T06:49:34.98+00:00

Hi @Nupur Chowdhury

Do you mean that the address of the hyperlink cannot be added?

As far as I know, this should be a 255 character limitation for Hyperlink function you used.

Also, I can't see the email template you added. You can add it again so that we can better look into this issue.
SokiGuo-MSFT 25,751 Reputation points Microsoft Vendor

2024-03-25T08:05:25.6233333+00:00

Hi @Nupur Chowdhury

Is there any update on this case?

Please feel free to drop us a note if there is any update.

Share via

Button with hyperlink gets truncated from the email body containing 63000 characters.