How can I fix this: Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\Volume{48697f71-eb2a-468e-baa2-2aa28a342cf6} - 00000000000001E0,0x0053c008,000001FA6F70AC70,0,000001FA6F70BCA0,4096,[0]). hr = 0x80070005, Access is denied. .

Gurpyar Singh 0 Reputation points
2024-03-19T09:03:51.4233333+00:00

Log Name: Application

Source: VSS

Date: 3/18/2024 12:18:55 PM

Event ID: 12289

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: Optosadvance

Description:

Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\?\Volume{48697f71-eb2a-468e-baa2-2aa28a342cf6} - 00000000000001E0,0x0053c008,000001FA6F70AC70,0,000001FA6F70BCA0,4096,[0]). hr = 0x80070005, Access is denied.

.

Operation:

Processing EndPrepareSnapshots

Context:

Execution Context: System Provider

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="VSS" />

<EventID Qualifiers="0">12289</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2024-03-18T16:18:55.785541000Z" />

<EventRecordID>372728148</EventRecordID>

<Channel>Application</Channel>

<Computer>Optosadvance</Computer>

<Security />

</System>

<EventData>

<Data>DeviceIoControl(\\?\Volume{48697f71-eb2a-468e-baa2-2aa28a342cf6} - 00000000000001E0,0x0053c008,000001FA6F70AC70,0,000001FA6F70BCA0,4096,[0])</Data>

<Data>0x80070005, Access is denied.

</Data>

<Data>

Operation:

Processing EndPrepareSnapshots

Context:

Execution Context: System Provider</Data>

<Binary>2D20436F64653A20494E434943484C4830303030303532312D2043616C6C3A2053505251534E504330303030303137322D205049443A202030303031323230342D205449443A202030303031313330302D20434D443A2020433A5C57696E646F77735C53797374656D33325C737663686F73742E657865202D6B2073777072762D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>

</EventData>

</Event>

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2 answers

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  1. Ian Xue (Shanghai Wicresoft Co., Ltd.) 29,486 Reputation points Microsoft Vendor
    2024-03-20T10:16:00.95+00:00

    Hi,

    Hope you're doing well.

    From the error message, it appears that necessary permissions are missing. You can check if the account on the current machine has sufficient permissions. Additionally, you can try the following method to resolve the issue:

    please restart the following services step by step:

    COM+ Event System

    Cryptographic Services

    Volume Shadow Copy

    And then try again.

    Best Regards,

    Ian Xue


    If the Answer is helpful, please click "Accept Answer" and upvote it.

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  2. Gurpyar Singh 0 Reputation points
    2024-04-01T15:14:14.93+00:00

    Hi Ian,

    Thanks for the solution.

    I have already tried that but it is not working for me.

    I am using Barracuda Backups and getting this error every time the backup agent runs.

    The issue is with an external drive attached to the PC I have used the commands below and it fixes the issue once but getting the same error every time after reboot.

    icacls <VolumeRootPath> /grant system:f

    The permissions are reset automatically after the reboot.

    Thanks & Regards
    Gurpyar

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