Problems with Windows Update and Microsoft Edge

Pérez Benitez, Isaac 0 Reputation points


I am having problems upgrading Windows Server 2019 Datacenter because when I try to upgrade I get the following message: We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet.

The machine does have internet access.

When trying to upgrade Microsoft Edge I get the following error: An error occurred while checking for updates: There was a problem downloading the required files. Error: 0x80072ee2 (). (código de error´7: 0X80072EE2 -- system level).

More information

Could you help me to be able to perform the updates?

I have tried disabling the firewall and an ipconfig release and renew but nothing works.

I have also tried the sfc command but that doesn't work either.

Can you help me?

Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,125 questions
Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,456 questions
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  1. Hania Lian 7,711 Reputation points Microsoft Vendor


    The error you’re experiencing typically indicates a problem with connectivity to Microsoft’s update servers. Here are some steps you could try to check:

    1. Use Windows Update Troubleshooter

    Windows has built-in troubleshooters for many common issues. In your case, you can use the Windows Update Troubleshooter. To access it, go to: Settings > Update & Security > Troubleshoot > Windows Update.

    1. Check your network configuration

    Verify that your DNS is correctly configured and you’re not blocking Microsoft’s update servers. Use a public DNS like Google’s ( and to see if it resolves the issue.

    1. You may need to Reset Network Adapter, Check Proxy Configuration and Reset WinHTTP Proxy Settings.

    How to Reset Network Adapter on Windows 10 [TUTORIAL] (

    1. Reset the Windows Update components manually.

    Open Command Prompt as Administrator and run the following commands:

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    ren C:\Windows\System32\catroot2 catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    This will stop the Windows Update Services, rename the SoftwareDistribution and Catroot2 folders, and then restart the Windows Update Services. Now try to update again.

    1. Try to manually update Microsoft Edge.

    If the automatic update for Edge is failing, you can try to manually update it. Download the latest version from Microsoft’s official website and install it.

    Microsoft Update Catalog

    Best Regards,

    Hania Lian


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