Problems with Windows Update and Microsoft Edge

Question

Hello.

I am having problems upgrading Windows Server 2019 Datacenter because when I try to upgrade I get the following message: We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet.

The machine does have internet access.

When trying to upgrade Microsoft Edge I get the following error: An error occurred while checking for updates: There was a problem downloading the required files. Error: 0x80072ee2 (). (código de error´7: 0X80072EE2 -- system level).

More information

Could you help me to be able to perform the updates?

I have tried disabling the firewall and an ipconfig release and renew but nothing works.

I have also tried the sfc command but that doesn't work either.

Can you help me?

Answer 1

Hello,

The error you’re experiencing typically indicates a problem with connectivity to Microsoft’s update servers. Here are some steps you could try to check:

1. Use Windows Update Troubleshooter

Windows has built-in troubleshooters for many common issues. In your case, you can use the Windows Update Troubleshooter. To access it, go to: Settings > Update & Security > Troubleshoot > Windows Update.

2. Check your network configuration

Verify that your DNS is correctly configured and you’re not blocking Microsoft’s update servers. Use a public DNS like Google’s (8.8.8.8 and 8.8.4.4) to see if it resolves the issue.

3. You may need to Reset Network Adapter, Check Proxy Configuration and Reset WinHTTP Proxy Settings.

How to Reset Network Adapter on Windows 10 [TUTORIAL] (addictivetips.com)

4. Reset the Windows Update components manually.

Open Command Prompt as Administrator and run the following commands:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

This will stop the Windows Update Services, rename the SoftwareDistribution and Catroot2 folders, and then restart the Windows Update Services. Now try to update again.

5. Try to manually update Microsoft Edge.

If the automatic update for Edge is failing, you can try to manually update it. Download the latest version from Microsoft’s official website and install it.

Microsoft Update Catalog

Best Regards,

Hania Lian

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