Unable to Sign In to Microsoft Account - Lost Authenticator Code

R. EL OTMANI 0 Reputation points
2024-03-19T21:34:57.09+00:00

I am writing to request assistance with signing in to my Microsoft account. When I attempt to log in, I am prompted to "Enter the code displayed in the authenticator app on your mobile device." Unfortunately, I am unable to access this code as lost phone, uninstalled app. Microsoft Account Email: elotmani.ridouan@taalim.ma

Brief Description of the Problem:

I am unable to provide the verification code because lost phone.

I would appreciate it if you could help me regain access to my account. Please advise on the next steps to proceed without the authenticator code. Thank you for your time and assistance.

Sincerely,

EL OTMANI RIDOUAN

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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2 answers

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  1. Thameur-BOURBITA 32,496 Reputation points
    2024-03-22T10:40:28.8633333+00:00

    Hi @R. EL OTMANI

    Try to ask your adminsitrator to reset your MFA registration. You should be able to add your account in your authenticator app in your phone:

    User's image


    Please don't forget to accept helpful answer

    1 person found this answer helpful.
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  2. Kim Nissen 0 Reputation points
    2024-03-22T11:27:00.0866667+00:00

    I'm going to try this for my syncing issue since a reset MFA might establish a whole new connection.

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