Can not sign in to my outlook and onedrive desktop app using business account

Question

Hello,

I can't sign in using my business account in the OneDrive and Outlook desktop apps. I have been using these accounts with my personal one for quite some time. I made sure that I was using the correct credentials when asked for a password, but they returned an error asking me to contact admin. I am still able to login using the same credential in Chrome, showing the issue is specific to the apps.

Can someone help me out of this.

Thanks in advance.

Answer 1

Hi @Makhbool Projem ,

Welcome to our forum!

Do you mean that you add the account in Outlook client or sign in to the Office Account?

And would you provide the error information for our better research? (In order to avoid privacy leakage, please remember to hide your personal information.)

If you add the account in Outlook client and get the error, it's suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.

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