I can't get a 2-factor code because the application disappeared from Microsoft Authenticator

Guilherme Oliveira 0 Reputation points
2024-03-20T07:42:11.34+00:00

My Roblox account disappeared from the app, I can't get the 2-step code and Roblox doesn't respond to me to remove it from my account

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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3 answers

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  1. Claudia Dos Santos Haz (CONCENTRIX CORPORATION) 695 Reputation points Microsoft Vendor
    2024-03-22T16:40:02.3033333+00:00

    Hi @Guilherme Oliveira,

    In this article from MS you will find several ways to try to recover your authenticator.

    https://support.microsoft.com/pt-br/account-billing/solucionar-problemas-usando-o-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

    If this isn't possible, go to https://aka.ms/mfasetup to check your verification methods.

    Or better still, when you get to the second window, there's an option: I CAN'T USE MY MICROSOFT AUTHENTICATOR APP NOW. In this option you can register a new phone number and Microsoft will call you to confirm your details.

    Have a nice day.

    Sincerely,


  2. Claudia Dos Santos Haz (CONCENTRIX CORPORATION) 695 Reputation points Microsoft Vendor
    2024-03-22T16:41:04.61+00:00

    Hi @Guilherme Oliveira,

    In this article from MS you will find several ways to try to recover your authenticator.

    https://support.microsoft.com/pt-br/account-billing/solucionar-problemas-usando-o-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

    If this isn't possible, go to https://aka.ms/mfasetup to check your verification methods.

    Or better still, when you get to the second window, there's an option: I CAN'T USE MY MICROSOFT AUTHENTICATOR APP NOW. In this option you can register a new phone number and Microsoft will call you to confirm your details.

    Have a nice day.

    Sincerely,


  3. Claudia Dos Santos Haz (CONCENTRIX CORPORATION) 695 Reputation points Microsoft Vendor
    2024-03-22T16:42:38.96+00:00

    Hi @Guilherme Oliveira,

    In this article from MS you will find several ways to try to recover your authenticator.

    https://support.microsoft.com/pt-br/account-billing/solucionar-problemas-usando-o-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

    If this isn't possible, go to https://aka.ms/mfasetup to check your verification methods.

    Or better still, when you get to the second window, there's an option: I CAN'T USE MY MICROSOFT AUTHENTICATOR APP NOW. In this option you can register a new phone number and Microsoft will call you to confirm your details.

    Have a nice day.

    Sincerely,