Legal name change not reflected in Pearson vue

Question

I scheduled an exam for Azure certification and I was denied admission to write exam due to mismatch in Legal name between Microsoft profile and Government ID proof. I raised a change request and name has been changed in Microsoft account. But it is not yet reflected in Pearson Vue profile. I connected to the Pearson Vue's support team and they redirected me to Microsoft support forum to raise a request. Kindly guide me on this.

Answer 1

Hi Usha R,

Thank you for asking this question on the Microsoft Q&A Platform.

Microsoft Certification/Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

It’s possible to ask questions by clicking on “Get Started” -> “Ask a Question.”

or “Ask a new question >” and Learn/Cert Moderators will help you.

Microsoft Training Support Forum

Microsoft Certification - Transcript - Missing Exams or Certificates

Microsoft Certification - Missing Badge/Sharing

Microsoft Certification - Profile/MCID Assistance

Certifications tab moved under Credentials. Below is direct link to your Certifications tab:

https://learn.microsoft.com/en-us/users/me/credentials?tab=credentials-tab

Below your certification, click View certification details, next click Print button above your certificate, select Save as PDF, under More settings uncheck Headers and footers, etc.

Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

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Answer 2

Hello there,

In PearsonVue settings you are able to change your First/Last name there.

1. Select your name in the top right corner and then select the Account option.
2. Access your account by entering your username and password and selecting Sign In.
3. Select the edit icon next to Name.
4. Update your First/Last name and select Save.
5. Once you have saved the changes, attempt to launch your course to ensure the changes have been saved.