I have lost Microsoft authenticator code and unable to access my Microsoft 365 developer subscription. Each time I try to login it asks for authentication code, I am not getting how to reset that MFA code? Please help. My mail id is souravsingh96@outlook.

Sourav Singh 0 Reputation points
2024-03-20T10:16:59.21+00:00

Subscription ID: yesforwork.onmicrosoft.com

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Office Development
Office Development
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. ChhaviKalra 155 Reputation points
    2024-03-20T10:32:54.1566667+00:00

    Did you also register any other method of MFA? May be your Phone number. You could try to use a call or text message as a form of MFA if Microsoft authenticator app is not working.


  2. Babafemi Bulugbe 1,555 Reputation points
    2024-03-20T10:39:25.11+00:00

    Hello @sourav singh

    You need to contact the Data Protection team for assistance.

    Kindly follow the link to get more information on how to go about this.

    https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra

    If this is helpful please accept the answer.