Hello @49409808 Sorry for the inconvenience caused to you. To address your concern, you can directly contact Azure billing and subscription management support by raising a ticket from Azure portal. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.
FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.
https://azure.microsoft.com/en-us/support/plans/
If you do not have access to Azure portal, you can reach out to Microsoft global customer service - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf and help you connect with Azure support.