How do i successfully run Remote Desktop

John Galt 0 Reputation points
2024-03-20T18:54:30.2833333+00:00

I'm having trouble getting Remote Desktop to work in Windows 10 Pro.

I have Enabled Remote Desktop on both my desktop and notebook computers. Both pc's are running Windows 10 Pro.

I have a shortcut to Remote Desktop on my desktop and notebook computers, The shortcuts contain the "other" pc name as a paramenter suffixed to the mstsc.exe name.

When I click the Remote Desktop shortcut on my desktop (the notebook is up and running), I enter my user name (it's the same on both pc's).

[I have already told Windows to give my notebook user name access to my desktop.]

I have no password on either pc, so I skip the Password box, and click OK.

I get the error:

"A user account restriction (for example, time-of-day restriction) is preventing you from logging on. For assistance, contact your system administrator or technical support." (I'm both of those - only because there is no one else).

The Help button on that error dialog doesn't help, it takes me to a web site that just tells me to do what I think I've already done.

What am I doing wrong?

Must I have different user names on both pc's? (I prefer not using a Microsoft account).

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Andrei Meicu 0 Reputation points
    2024-03-20T19:59:02.2533333+00:00

    Those 2 might be the main reasons:

    1.Windows Group Policy: This error often stems from Windows policies that govern various system actions. Group policies might restrict the transmission of credentials to the remote system, leading to this issue.

    2.No Password Defined: If the user account lacks a defined password, the error can also occur. Ensure that a valid password is set for the account.

    To address this, consider the following methods:

    1.Disabling the Restrict Delegation of Credentials:

    Open the Group Policy Editor by typing “gpedit.msc” in the Run dialog (accessible via the Start menu).

    Navigate to Computer Configuration > Administrative Templates > System > Credentials Delegation.

    Look for the setting related to Restrict Delegation of Credentials and disable it.

    • This change should allow the transmission of information to the remote server, potentially resolving the error.

    2.Defining a Password:

    Ensure that the user account has a valid password associated with it. If not, set a password to avoid encountering this issue.

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  2. Karlie Weng 14,106 Reputation points Microsoft Vendor
    2024-03-26T02:26:17.4866667+00:00

    Hello,

    A password is required when you are using a pre-auth, you can try to disable NLA and you will auth when you are already in the terminal side.

    The is the step:

    Maybe this issue is caused by Encryption methods, you can try to disable NLA for a workaround .

    a. Open gpedit.msc applet.

    b. Navigate to Computer Configuration -> Administrative Templates -> Windows Components -> Remote Desktop Services -> Remote Desktop Session Host -> Security.

    c. Enable Require use of specific security layer for remote (RDP) connections and select RDP as Security Layer.

    Disable Require user authentication for remote connections by using Network Level Authentication policy.

    Reboot Terminal server.

    a. Navigate to Computer Configuration -> Administrative Templates -> Windows Components -> Remote Desktop Services -> Require use of specific security layer for remote (RDP) connections

    b. Choose RDP layer and save.

    Then the authentication will occur on the terminal server.

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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