Hi @IT Support
The situation you describe sounds like the result of a phishing attempt or an email spoofing incident. Phishing is a type of online scam in which an attacker sends an email that appears to be from a legitimate company asking for sensitive information. This usually involves a link that takes you to a fake website that looks like a real deal, but is actually designed to steal your personal information.
You can take the following steps to resolve this issue:
- Implementing security measures like two-factor authentication can help protect your account even if someone manages to get their hands on the password.
- Use email filtering options that help detect and block phishing attempts. Update your software regularly to ensure you have the latest security patches.
- Do not click on any links or download any attachments from the email. It is also recommended to run a full antivirus scan for any system that may have been compromised.
For more information on how to secure your account, please refer to the text:
How to help keep your Microsoft account safe and secure - Microsoft Support.
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