Problems with Windows Update and Microsoft Edge

Question

Hello.

I am having problems upgrading Windows Server 2019 Datacenter because when I try to upgrade I get the following message: We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet.

The machine does have internet access.

When trying to upgrade Microsoft Edge I get the following error: An error occurred while checking for updates: There was a problem downloading the required files. Error: 0x80072ee2 (). (código de error´7: 0X80072EE2 -- system level).

More information

Could you help me to be able to perform the updates?

I have tried disabling the firewall and an ipconfig release and renew but nothing works.

I have also tried the sfc command but that doesn't work either.

Can you help me?

Answer 1

Hello

Windows Server 2019 Datacenter Update Issue: Based on the error message you’re seeing, it seems like there might be an issue with the Windows Update Service or the SoftwareDistribution folder. Here are some steps you can try:

1.Open an Admin Command Prompt.

2.Type the following commands and press Enter after each one:

net stop wuauserv

net stop bits

rename %windir%\SoftwareDistribution SoftwareDistribution.bak

net start wuauserv

net start bits

3.Once done, try running updates again.

If the issue persists, you might want to consider resetting the Windows Update components or checking your TLS Cipher Suites.

 

Microsoft Edge Update Issue: The error code 0x80072EE2 usually indicates a connection problem. Here are some methods you can try:

1.Run the Windows Update Troubleshooter.

2.Check your internet connection.

3.Temporarily turn off the Firewall.

4.Reset the Windows Update components.

5.Add the update server addresses to your list of trusted websites.

[Updating Windows 10 Error 0x80072ee2 - Microsoft Community](https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fwindows%2Fforum%2Fall%2Fupdating-windows-10-error-0x80072ee2%2Ff1a4fb53-cf29-447d-a80f-29ac54b84cb4&data=05%7C02%7Cwesleyl%40wicresoft.com%7Cadcd93e793a641803e1708dc49b26197%7Cb2ae8dd9097749768706861b488b1512%7C0%7C0%7C638466277738032250%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=BK4ohpFVBuxqRpurICN65RzIKKfX2xIVMjL3HvvTiTg%3D&reserved=0"原始 URL: https://answers.microsoft.com/en-us/windows/forum/all/updating-windows-10-error-0x80072ee2/f1a4fb53-cf29-447d-a80f-29ac54b84cb4。如果你信任此链接, 请单击或点击。")

Remember to restart your computer after trying these solutions.

Answer 2

Thanks for the answer but I can't use those commands.

I forgot to point out something important, it is an EC2 machine that is on AWS.

Can you tell me what further steps to take?