Failed to sign up for "Azure for Students"

Question

Failed to sign up for "Azure for Students"

Gonçalo Clementino 0

Hello, I'm a student at the "Instituto Superior de Engenharia de Lisboa" (ISEL) and they have a partnership with Microsoft so much so that I have access to Microsoft 365, and I wanted to redeem the benefits of "Azure for Students" but for that I need to redeem manually. When trying to redeem these benefits, it asks me to select my college from a list of colleges and mine appears with a strange name like "Instituto Superiores de Engenharias de Lisboa" (clearly they were referring to my college as there is none with that name or none with the acronym ISEL) but even if that wasn't my college, the "Instituto Politecnico de Lisboa" (IPL) appears, the institute to which ISEL belongs. Still, when I finish filling out the information and click to redeem, it says "Unable to confirm University ID", how do I resolve it?

anand 235 Reputation points

2024-03-21T12:47:50.67+00:00
@Gonçalo Clementino, Greetings & Welcome to Microsoft Q&A Forum!

When I try to sign up to Azure for students, it says that I'm not eligible, even though many students at my university use this offer. Support has not been of any help.

If you are receiving the message, "You're not eligible for Azure for Students", there are a few things that could trigger that error.

Your school is not currently participating in the Azure for Students program.

Your school email domain is not recognized as an eligible domain for this program.

Your school email address may not be active or valid.

To resolve this issue, double-check whether the following items are true:

The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.

The credit card information is correct.

You don't already have a Microsoft account that uses the same information.

Please see Troubleshoot issues when you sign up for a new account in the Azure portal for more details.

If all of the above doesn't help, I would recommend going to the Azure for Education Contact page for support: or Azure Subscription Billing Team

Billing and Subscription team would be the best to provide more insight and guidance on this scenario, It's a Free support.

Please let me know if you have any further queries. I’m happy to assist you further.

Your answer

anand 235 Reputation points

2024-03-21T12:47:50.67+00:00

@Gonçalo Clementino, Greetings & Welcome to Microsoft Q&A Forum!

When I try to sign up to Azure for students, it says that I'm not eligible, even though many students at my university use this offer. Support has not been of any help.

If you are receiving the message, "You're not eligible for Azure for Students", there are a few things that could trigger that error.

Your school is not currently participating in the Azure for Students program.

Your school email domain is not recognized as an eligible domain for this program.

Your school email address may not be active or valid.

To resolve this issue, double-check whether the following items are true:

The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.

The credit card information is correct.

You don't already have a Microsoft account that uses the same information.

Please see Troubleshoot issues when you sign up for a new account in the Azure portal for more details.

If all of the above doesn't help, I would recommend going to the Azure for Education Contact page for support: or Azure Subscription Billing Team

Billing and Subscription team would be the best to provide more insight and guidance on this scenario, It's a Free support.

Please let me know if you have any further queries. I’m happy to assist you further.

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Failed to sign up for "Azure for Students"

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