Authenticator iPhone App won't remove account because it won't unsync

Question

I have an email account on my Authenticator App that is no longer working. I try to remove the account, but it says I must unsync the account first. When I try to unsync the account it says it is "Getting things ready for you." However, it never syncs and brings up the option to unsync the account. Is there a way around this so I can delete the deleted account from Authenticator?

Answer 1

To remove an email account from Microsoft Authenticator, you must first unsync it. However, if you are unable to unsync the account because the app is stuck on "Getting things ready for you," there are a few steps you can take to resolve the issue. First, try force-closing the app and reopening it. If that doesn't work, try restarting your device. If the issue persists, you can try deleting and reinstalling the app. If none of these steps work, you can contact Microsoft support for further assistance.

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References:

• Migrate to a new iPhone for work - Step 1: Before you begin
• How number matching works in multifactor authentication push notifications for Authenticator - Authentication methods policy - FAQs