I can not reset the password for a non privileged user and I have the helpdesk administrator and user administrator role

Schifter, Gabriela 75 Reputation points

I need to reset the password to a non privileged user and I am not able to do it. I have helpdesk administrator role and user administrator role. I am getting this error The password can not be reset. This may be due to an incorrect level of administrative privilege or if trying to reset your own password.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,402 questions
0 comments No comments
{count} votes

Accepted answer
  1. Babafemi Bulugbe 1,635 Reputation points

    Hello @Schifter, Gabriela

    Thank you for reaching out.

    To be able to assist you, I need to get more information about the user.

    Is this user a synced user from On-premises through Entra ID connect with password writeback configured or a guest user invited into your tenant?

0 additional answers

Sort by: Most helpful