I need help with my Microsoft Edge Personal Account

Tony Le 35 Reputation points
2024-03-21T18:05:55.16+00:00

I have an issue with my Microsoft Edge Account. I can't login to my Personal Account on Edge. I used to.

Whenever I try to login. I click login and sync data. Enter my email and password. Then a new menu opens and tells me to wait while it's loading then turning white forever.

User's image

I'd appreciate some help!

Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,120 questions
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3 answers

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  1. Tony Le 35 Reputation points
    2024-03-27T14:08:30.4933333+00:00

    The issue has been resolved.

    Thanks to everyone for their help. I contacted the Microsoft support team and we tried a few things which resolved the issue.

    It was quite amusing that basic troubleshooting did nothing to resolve the issue. However, we stumbled across the solution by accident. The technical support asked if I could switch from Norwegian to English on Windows to better assist me. Little did we know that downloading the English Language Pack and restarting would resolve the login issue the next time I tried syncing Microsoft Edge :)

    2 people found this answer helpful.

  2. Jinxin Wang (Shanghai Wicresoft Co Ltd) 745 Reputation points Microsoft Vendor
    2024-03-25T07:32:18.8333333+00:00

    Hi @Tony Le,

    According to your latest reply, your personal problem account can be logged in normally on other devices. You have also tried clearing the cache or reinstalling Edge, but to no avail. Since the next step of this problem requires grabbing logs to more accurately locate the problem on your device, which will take more time, we recommend that you open a ticket to continue tracking this problem. You can click this link: https://developer.microsoft.com/en-us/microsoft-edge/support/?form=MA13LH and select "Support for business" to open a ticket.


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    Best regards,

    Jinxin Wang

    1 person found this answer helpful.

  3. Anonymous
    2024-03-29T12:40:20.7666667+00:00

    It worked with me, too. The Windows language must be set to English US.

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