I need help with my Microsoft Edge Personal Account

Tony Le 35 Reputation points

I have an issue with my Microsoft Edge Account. I can't login to my Personal Account on Edge. I used to.

Whenever I try to login. I click login and sync data. Enter my email and password. Then a new menu opens and tells me to wait while it's loading then turning white forever.

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I'd appreciate some help!

Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,120 questions
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3 answers

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  1. Tony Le 35 Reputation points

    The issue has been resolved.

    Thanks to everyone for their help. I contacted the Microsoft support team and we tried a few things which resolved the issue.

    It was quite amusing that basic troubleshooting did nothing to resolve the issue. However, we stumbled across the solution by accident. The technical support asked if I could switch from Norwegian to English on Windows to better assist me. Little did we know that downloading the English Language Pack and restarting would resolve the login issue the next time I tried syncing Microsoft Edge :)

    2 people found this answer helpful.

  2. Jinxin Wang (Shanghai Wicresoft Co Ltd) 745 Reputation points Microsoft Vendor

    Hi @Tony Le,

    According to your latest reply, your personal problem account can be logged in normally on other devices. You have also tried clearing the cache or reinstalling Edge, but to no avail. Since the next step of this problem requires grabbing logs to more accurately locate the problem on your device, which will take more time, we recommend that you open a ticket to continue tracking this problem. You can click this link: https://developer.microsoft.com/en-us/microsoft-edge/support/?form=MA13LH and select "Support for business" to open a ticket.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Best regards,

    Jinxin Wang

    1 person found this answer helpful.

  3. Anonymous

    It worked with me, too. The Windows language must be set to English US.

    0 comments No comments