Not getting verification code on my phone

Anita Kankani 0 Reputation points
2024-03-21T21:28:14.37+00:00

I disabled Authenticator app from my tenant so that I can be logging in using my phone number, but now I don’t get the verification code to login to my tenant. Even if I do, I always get a message to download Authenticator app. Meanwhile Authenticator app is downloaded on my phone already.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Thameur-BOURBITA 32,501 Reputation points
    2024-03-22T10:31:30.6133333+00:00

    Hi @Anita Kankani

    Did you try to reset MFA registration on your impacted account from Azure portal?

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    Please don't forget to accept helpful answer

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