Cannot Display Folder

Glenn Maxwell 10,046 Reputation points
2024-03-21T22:57:18.53+00:00

Hi All

For one of my user all the folders in his outlook are not updating. CPU and memory utilization is normal. Mailbox size is just 25GB, litigation hold is disabled. Archiving is not enabled. Reconfigured the profile on users laptop but same issue. From OWA all the folders are updating. user is getting the below error when user tries to update folders. office version is 16.0.17231.20290. OS is windows10.

Cannot display the folder. Out of memory or system resources.Close some windows or porgrams and try again.

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A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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Accepted answer
  1. ChristyZhang-MSFT 20,616 Reputation points Microsoft Vendor
    2024-03-22T06:23:31.4466667+00:00

    Hi @Glenn Maxwell ,

    Welcome to our forum!

    Does this issue occur recently? If so, have you done any specific operations before that?

    And do you open several .pst files in Outlook or have a lot of public folders?

    If so, please refer to this official article: You receive insufficient memory errors when you expand a mailbox or public folder in Outlook.

    User's image

    In addition, it's suggested that you could reduce the size of your mailbox to check if there're any differences.

    Hope to help you!


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