Mac Outlook account adding error

Question

Mac Outlook account adding error

Özkan Eser | RebilGroup 30

Hello, I have two accounts on Outlook on my Mac book. One of my accounts did not sync. So I deleted the account and when I add it again, it gives me the error "Unable to add account. Please check your credentials and try again" and I cannot add the account. The other installed account is working. I ask you to help.

Hilaire Campo 10 Reputation points

2024-03-22T09:24:17.78+00:00

Had the same problem, had my outlook in legacy mode... then changed this to the new view and all magically returned to normal (in the new view)
Kimberly Wolosz 0 Reputation points

2024-03-22T20:09:18.5033333+00:00

having the same problem.
Singh, Mahesh 0 Reputation points

2024-03-24T03:38:22.7766667+00:00

I have had the same issue and although it works after switching to new look, I want to continue working in legacy mode as in that I have access to all my old archive email folders which I need to use on a daily basis. I am desperately waiting for a fix so that legacy mode comes back to normal functioning.
Zuhn, Don 0 Reputation points

2024-03-25T17:57:18.76+00:00

Please get this fixed, ASAP! Outlook for Mac has been down since Friday morning for me. Working with Outlook via Microsoft Remote Desktop or the web version is extremely painful and inefficient. I am about to consider my options with respect to alternative email clients.

3 answers

Your answer

Hilaire Campo 10 Reputation points

2024-03-22T09:24:17.78+00:00

Had the same problem, had my outlook in legacy mode... then changed this to the new view and all magically returned to normal (in the new view)
Kimberly Wolosz 0 Reputation points

2024-03-22T20:09:18.5033333+00:00

having the same problem.
Singh, Mahesh 0 Reputation points

2024-03-24T03:38:22.7766667+00:00

I have had the same issue and although it works after switching to new look, I want to continue working in legacy mode as in that I have access to all my old archive email folders which I need to use on a daily basis. I am desperately waiting for a fix so that legacy mode comes back to normal functioning.
Zuhn, Don 0 Reputation points

2024-03-25T17:57:18.76+00:00

Please get this fixed, ASAP! Outlook for Mac has been down since Friday morning for me. Working with Outlook via Microsoft Remote Desktop or the web version is extremely painful and inefficient. I am about to consider my options with respect to alternative email clients.

Answer 1

SokiGuo-MSFT 31,526 Microsoft External Staff

Hi @Özkan Eser | RebilGroup

According to my research, this could also be a temporary bug. It related to the event of EX742767 Legacy Outlook for Mac users may be unable to connect to their Exchange Online mailboxes.

The engineering team is currently deploying the fix, so please be patient and wait for the next update. Thank you for your understanding and patience!

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Answer 2

Phanikumar Polavaram 5

Had same problem. after switching to new look working for me.

Answer 3

Hi @Özkan Eser | RebilGroup

Welcome to our forum!

What is your account type?

Please kindly note that if you are using an iCloud, Yahoo or Gmail account, you may need to turn on 2-step verification for your account and sign in your account with the app password instead of your original password. This is requested by your email provider for the security of your account.

In addition, please log in to OWA with your account and double-check that your account password is correct. Then follow the steps in this article to re-add your account: https://support.microsoft.com/en-us/office/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b?ui=en-us&rs=en-us&ad=us#PickTab=Outlook_for_Mac.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Mac Outlook account adding error

3 answers

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