Windows installer has problem

Question

Hello,

I use VS2008 to generate a software install package which include two files: setup.exe and setup1.msi. I run the setup on Win7 and Win10, it is OK. But when run on Win11, system says that the Windows Installer has problem. What is the reason?

Answer 1

Windows Instsller 程序包有问题。此安装需要的程序不能运行。请与你的支持人员或程序包开发商联系

Answer 2

Hello,

Thank you for posting in Q&A forum.

The reason for Windows installation program issues when installing software on Windows 11 may be due to changes in compatibility or security settings. Windows 11 may have stricter requirements or restrictions on some older versions of installation programs or specific installation processes.

To solve this problem, you can try the following methods:

Update installation program: Ensure that the installation program you are using is the latest version and supports running on Windows 11. Sometimes updating the installation program can solve compatibility issues.

Check permissions and compatibility settings: Ensure that you have sufficient permissions when running the installation program on Windows 11, and that the compatibility settings of the installation program have been correctly configured. You can try running the installation program as an administrator, or try setting the compatibility mode of the installation program to Windows 10.

View installation logs: View the log files generated during the installation process to understand specific error information and causes. These log files usually provide more details to help you diagnose the problem.

Contact software supplier: If none of the above methods solve the problem, you can contact the software supplier for assistance. They may be able to provide updates or fixes for Windows 11.

By using the above methods, you should be able to solve the problems encountered when running the installation program on Windows 11.

Hope this answer can help you well.

Best regards，

Jill Zhou