Android apps slow for all users with App Protection Policies

Corey 46 Reputation points
2024-03-22T16:16:12.54+00:00

Over the past few weeks numerous Android users, myself included, have been experiencing extreme sluggishness with all Microsoft apps that are protected with an App Protection Policy. Our Android devices are not "enrolled" within Intune, only Registered in Entra. All Microsoft apps are impacted, constantly receiving the "Close or wait" message on Android. In many cases this causes the rest of Android to crawl for a few minutes. No particular device or Android version seems to be the culprit, as we have a wide range of devices and OS patch levels impacted.

So far we've tried re-installing Microsoft apps (Company Portal included), purging the device from Entra, and factory resetting a few devices. The issue returns a few hours after reinstalling any Microsoft apps that use App Protection Policies.

I'm curious if anyone else is experiencing this issue with their Android devices that have App Protection Policies deployed. If so, I may open a case with Microsoft. But I'd like to have a little ammo when opening that case. I do know that many reviews for the Outlook and Teams apps in the Play Store seem to confirm there's an issue, but no acknowledgement by Microsoft.

Thanks.

Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
238 questions
Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
877 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,375 questions
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  1. ZhoumingDuan-MSFT 8,065 Reputation points Microsoft Vendor
    2024-03-25T02:54:44.1766667+00:00

    @Corey,Thanks for posting in Q&A.

    For your problem, due to the limitation of Q&A, it is suggested that you open an online case to get more help.

    https://learn.microsoft.com/en-us/mem/get-support

    Thanks for your kind understanding.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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