The Microsoft 365 E5 administrator account cannot be logged in. Are there any other solutions?

Tomoya Okasaki 0 Reputation points
2024-03-23T07:40:38+00:00

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I turned on two-step verification for my account, and the Microsoft Authenticator used to authenticate the account was unexpectedly reset. There was no other verification method, and I couldn't log in. And this account is the only administrator account of the organization. Are there any other solutions?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Babafemi Bulugbe 1,635 Reputation points
    2024-03-23T08:56:16.73+00:00

    Hello Tomoya Okasaki

    Thank you for contacting the Microsoft community Q&A support.

    Since this account is the only Global Administrator in the tenant, you need to contact the Data Protection team for assistance.

    Kindly follow the link below to get more information on how to go about this.

    https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra

    Let me know if further assistance is needed.

    Babafemi

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