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I can't sign in to the Microsoft Authenticator app

이다은 15 Reputation points
2024-03-25T02:19:55.6566667+00:00

When I log in to my work account in the Microsoft Authenticator mobile app, I am prompted to enter a code that appears in the Microsoft Authenticator app. However, I cannot see the verification code because my company account is not registered on my mobile device.

If you choose the other method, you only have two options: use a verification code or send an authorization request to the Microsoft Authenticator app.

As expected, I cannot use either method because the company account is not registered on my mobile device.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Vinodh247 13,801 Reputation points
    2024-03-29T10:59:18.5433333+00:00

    Thanks for reaching out to Microsoft Q&A.

    Have you configured a backup for this earlier? if so, you can restore it without any issues. If not, you will have to reach out to your IT admin/support team to reset your MFA and then with the new security code try to re-add the account.

    Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.

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