Issue with printer management when change the language in welcome screen to Chinese

Question

when changed the display language of welcome screen to “ 中文”, cannot use printer function as below:

when changed the display language to “ English”, the printer function is normal with complete information of drivers, printers, and ports:

Answer 1

Hi Hu,

Thanks for your post. It seems like Chinese cannot recognize the English ports/Printers/Forms in the Print Management. Please follow the troubleshooting steps to see if it take effect.

Step 1: Unplug and restart your printer.

Step 2: Check cables or wireless connection.

Step 3: Uninstall and reinstall your printer.

Step 4: Install the latest driver for your printer.

Step 5: Clear and reset the print spooler.

Step 6: Change a printer’s status to “online”.

Reference: Fix printer connection and printing problems in Windows - Microsoft Support