Issue with printer management when change the language in welcome screen to Chinese

Hu, Xianwei 0 Reputation points
2024-03-25T09:36:16.4633333+00:00

when changed the display language of welcome screen to “ 中文”, cannot use printer function as below:

after

when changed the display language to “ English”, the printer function is normal with complete information of drivers, printers, and ports:

Change to English

Change to English-2

Windows for IoT
Windows for IoT
A family of Microsoft operating systems designed for use in Internet of Things (IoT) devices.
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  1. Ian Xue (Shanghai Wicresoft Co., Ltd.) 29,731 Reputation points Microsoft Vendor
    2024-03-27T08:19:46.8433333+00:00

    Hi Hu,

    Thanks for your post. It seems like Chinese cannot recognize the English ports/Printers/Forms in the Print Management. Please follow the troubleshooting steps to see if it take effect.

    Step 1: Unplug and restart your printer.

    Step 2: Check cables or wireless connection.

    Step 3: Uninstall and reinstall your printer.

    Step 4: Install the latest driver for your printer.

    Step 5: Clear and reset the print spooler.

    Step 6: Change a printer’s status to “online”.

    Reference: Fix printer connection and printing problems in Windows - Microsoft Support

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