MAC Address Randomization Wi-Fi Profile Issue

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MAC Address Randomization Wi-Fi Profile Issue

Benjamin Kokholm Broen 90

Our Android Enterprise Wi-Fi Profile caused issues after the addition of MAC address randomization. Even devices marked as 'Not applicable' with Android 11 are still connected to our Wi-Fi using the profile, while devices marked as 'Error' are a combination of Samsung and Nokia, though most of the 80 devices impacted have Android 13 or later. We did not have close to 80 errors before the change. Has anyone else experienced this?

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ZhoumingDuan-MSFT 17,350 Microsoft External Staff

@Benjamin Kokholm Broen,Thanks for posting in Q&A.

To narrow down this issue, could you please share with us some information?

1.How did you configured the Wi-Fi profile?

2.What is the error message in Intune portal show?

3.Could you describe the situation on targeted devices clearly?

If there is any unclear, feel free to let me know.

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Benjamin Kokholm Broen 90 Reputation points

2024-03-27T08:13:52.28+00:00
Hello @ZhoumingDuan-MSFT

1.

Please se this picture.

No errors can be seen in Intune.

I'm not sure if I understand the question, but I will try.
The Wi-Fi profile and the 2 certificates is distributed to the device, the 2 certificates is showing no errors, but after I changed the 'MAC Address Randomization' setting, the Wi-Fi profile is showing errors.
ZhoumingDuan-MSFT 17,350 Reputation points Microsoft External Staff

2024-03-28T06:48:08.3166667+00:00

@Benjamin Kokholm Broen,Thanks for your update.

For Use device MAC setting, Intune needs to configure the Wi-Fi file to connect according to the real MAC address of the device in the portal, therefore it may be that there is no MAC address of the device in the Intune portal that causes the error, so please check whether the MAC address of the device is uploaded to Intune when enrolling into Intune.

For the devices, which are not applicable, the policy is applied eventually, this policy shows that the official test has been done for Android 13.0, which shows that the device can be applied stably, but no test has been done for the version before Android 13.0, but the policy may or may not be applied.

Hope it will help.
ZhoumingDuan-MSFT 17,350 Reputation points Microsoft External Staff

2024-04-01T05:37:32.41+00:00

@Benjamin Kokholm Broen,Hope things going well.

I am kindly following up to see if you have any remaining questions or concerns for this issue. Please note that we are always standby to support. Please feel free to reach us if any questions or concerns you may have.
Benjamin Kokholm Broen 90 Reputation points

2024-04-02T06:37:21.7066667+00:00

Hello @ZhoumingDuan-MSFT
Just came back from holiday, sorry for the late response.

I have looked at 3 devices, that are having the error. Thier Wi-Fi MAC is visable in Intune.
ZhoumingDuan-MSFT 17,350 Reputation points Microsoft External Staff

2024-04-02T07:23:52.1733333+00:00

@Benjamin Kokholm Broen,Thanks for your sharing.

It looks like there's a need to grab the background logs of the issue Android devices to analyze, due to the limitation of Q&A, it is suggested that you open an online case to get more help.

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your kind understanding.
Benjamin Kokholm Broen 90 Reputation points

2024-04-02T10:32:06.7+00:00

Hello @ZhoumingDuan-MSFT

I have made a support ticket to Microsoft, thank you.

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