Teams(GPT) bot does not response when taking longer to generate answer via Azure OpenAI

Question

Teams(GPT) bot does not response when taking longer to generate answer via Azure OpenAI

kosuke tsuda 0

We have created a GPT bot for MS Teams using "Azure Bot Service SDK for Python".

It works fine usually, however, the bot does not respond sometimes. It seems that it happens when Azure OpenAI takes longer to generate a text.

I guess this is caused by timeout settings in Team, but i have no crew so far.

Could anyone advice me where to look?

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Answer 1

ChetanSharmamsft 1,036 Microsoft External Staff Moderator

Hello kosuke tsuda,
Thanks for raising your query.

Sometimes Azure Open AI takes time to get answers due to high traffic, please wait for couple of mins before resubmitting.

So, you can return appropriate response via bot like below:
Sometimes it takes time to get answers due to high traffic, please wait for couple of mins before resubmitting.

kosuke tsuda 0 Reputation points

2024-03-29T03:08:25.8366667+00:00

Hi

Thank you for your advice. However, waiting does not solve this issue... The problem may be caused by timeout error somewhere because no response can get on Teams app side. It would appreciate it if you could advice about this.
Vaibhav-MSFT 15 Reputation points Microsoft External Staff

2024-04-03T04:50:52.9+00:00

A Timeout error usually indicates that your request took too long to complete and our server closed the connection. This could be due to a network issue, a heavy load on our services, or a complex request that requires more processing time.
Regarding bot timeout error you can refer the documentation-
https://learn.microsoft.com/en-us/azure/bot-service/bot-service-troubleshoot-bot-configuration?view=azure-bot-service-4.0&source=recommendations#bot-doesnt-work-in-web-chat

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Teams(GPT) bot does not response when taking longer to generate answer via Azure OpenAI

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