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Incorrect One-time password

Greg Stoll 0 Reputation points
2024-03-25T14:54:37.8533333+00:00

A application I'm using continues to tell me that I have an incorrect One-time password. How do I troubleshoot this in order to get access to my account?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Jeff Birks 0 Reputation points
    2024-07-11T14:43:38.2566667+00:00

    Hi Greg, Microsoft Authenticator is able to generate OTP codes for more than one account at a time, so if you have more than one seed added it may be you are supplying wrong OTP code, or perhaps you only have the one seed on the app, but you added a different seed to another device/phone and again the issue is you are using the wrong seed (if this is the case you would need to generate the OTP code using the other device).

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