I need to switch my Authenticator app to my new phone.

Question

I have a new phone and I have downloaded the Authenticator app to it and logged in but it will not display any code on the new device. It will only work on the old one. How do I successfully transfer over to the new phone.

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

I hope this video can help you: https://www.youtube.com/watch?v=dRHoId0-8qA

Also you can check these articles:

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

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