How to fix Event 78 Sidebyside app crashes

Question

Basically, everytime I open the app CapCut it works for a few seconds then crashes unexpectantly. How do I fix this? It says there are two conflicting components. I alreadly tried reinstalling the app. Full details below, from Event Viewer:

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>

<Provider Name="SideBySide" />

<EventID Qualifiers="49409">78</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2024-03-26T05:50:27.3688465Z" />

<EventRecordID>46797</EventRecordID>

<Correlation />

<Execution ProcessID="5304" ThreadID="0" />

<Channel>Application</Channel>

<Computer>POTATO-LAPTOP</Computer>

<Security />

</System>

• <EventData>

<Data>C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.3235_none_6ebcabb88802389e.manifest</Data>

<Data>C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.3235_none_270f74e173860f98.manifest</Data>

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data>C:\Users\amber\AppData\Local\CapCut\Apps\3.5.0.1268\feedbacktool.exe</Data>

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

</EventData>

</Event>

Answer 1

Install old and latest versions of Visual C++ Redistributable

https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

Answer 2

Hello

It is recommended to check whethere there are any prerequistes for this application from the application website.

Since the issue is related to the third party, it is recommended to ask for help from the third party support at the same time.

Answer 3

This is the final answer from Microsoft Answers:

The error message you provided from Event Viewer indicates that there is an issue with conflicting components related to SideBySide, which is a technology used for managing multiple versions of dynamic-link libraries (DLLs) and other system files. This error can occur when there are incompatible or corrupt system files that are being referenced by the application you are trying to run (in this case, CapCut).

Here are some steps you can take to try and fix the Event 78 SideBySide app crashes:

The data you provided in the Event Viewer indicates that there is a conflict between two manifests related to Microsoft Windows common controls, specifically for x86 and amd64 architectures.

Review the Event Viewer logs or the error message to determine which manifest is causing the conflict. In your case, you have two manifests:

• C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.3235_none_6ebcabb88802389e.manifest (x86 architecture)
• C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.3235_none_270f74e173860f98.manifest (amd64 architecture)

Depending on your CPU architecture, deletion may not apply to you. Before deleting anything, it's recommended to create a backup of the manifest file that you intend to delete. Copy the file to a safe location on your computer.

• Use Compatibility Mode: Right-click on the CapCut shortcut or executable, go to Properties > Compatibility, and try running it in compatibility mode for a different Windows version.
• Install Visual C++ Redistributable Packages: CapCut or other applications may require specific versions of Visual C++ Redistributable packages. You can download and install these packages from the Microsoft website. Latest supported Visual C++ Redistributable downloads | Microsoft Learn
• System File Checker (SFC) and DISM: Run the System File Checker (SFC) and Deployment Image Service and Management Tool (DISM) to check and repair system files. Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support
• A "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. How to perform a clean boot in Windows - Microsoft Support

 

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

• Contact CapCut Support: If the issue persists after trying the above steps, consider reaching out to CapCut's support team or community forums for further assistance. They may have specific troubleshooting steps or updates related to this error.

By following these steps, you should be able to troubleshoot and resolve the Event 78 SideBySide app crashes you are experiencing with CapCut.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist